Refund policy

At Elvoraan, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 25 days of receiving your order.

Return Eligibility

To be eligible for a return:

The return request must be made within 15 days of delivery.
The product must be unused, unworn, and in its original condition.
The product must be returned with its original packaging and accessories.
The item must not have scratches, damage, or signs of wear.
You must provide your order number or proof of purchase.

Items that do not meet these conditions may not be accepted for return.

How to Request a Return

To request a return, please contact us at elvoraan@gmail.com with your order number and reason for the return.

Please contact us and receive return approval before sending any product back. Items returned without prior approval may not be accepted.

If your return is approved, we will provide you with the necessary return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it. If you receive a damaged, defective, or incorrect item, contact us within 2 of delivery with clear photos of the product and packaging.

We will review the issue and, if approved, arrange an appropriate solution such as a replacement or refund.

Non-Returnable Items

For hygiene and product-quality reasons, the following items are generally not eligible for return:

Worn or used products
Customized or personalized Products damaged due to misuse or improper care
Sale or clearance items
Gift cards

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, you may return the eligible item according to our return policy and place a new order after your return is approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the amount to appear in your account.